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FAQs

FAQs

Have questions about the TRAVEL + LEISURE Family Club? Check out our most frequently asked questions below, or call our Customer Service Department at 1-800-552-7885 for all other inquiries.

Top 5 Frequently Asked Questions

Q: How do I update my contact information/membership profile?
A: You can quickly and easily change your address online by clicking here! You may also contact us by e-mail, phone, or mail.

Q: How can I request a new membership kit?
A: If you need to request a new membership kit, click here.

Q: How can I find out additional information on travel offers or book a specific trip?
A: To learn more about any travel offers or to book a trip you can:

  • Call a T+L Family Club Travel Counselor at 800-952-0150 (option 1)
  • E-mail the T+L Family Club Travel Office through the email address posted with each travel offer's web listing
  • Fill out a Design Your Own Vacation form

Q: How do I join the Travel + Leisure Family Club?
A: Click here to join the T+L Family Club today.

Q: How do I cancel my membership?
A: You may cancel your membership online by clicking here. You may also contact us by e-mail, phone, or mail. We will promptly stop your service and issue a refund for any unserved months

More FAQs

Looking for more information?  Keep reading for more of our frequently asked questions.

Q: What is the Travel + Leisure Family Club?

A: The Travel + Leisure Family Club is a membership club that opens up a world of savings, services, and special amenities. Club members can take advantage of a wide array of shopping discounts from participating partners, specially negotiated rates on cruises, tours, and hotels, as well as receive savings on tickets to theme parks, museums, Broadway theatre and more. Plus, members have access to the Family Concierge Service, a 24/7 concierge service accessible anywhere, anytime. In addition, look for special, limited-time offers from all of our partners.

Q: What does a free 60-day membership provide?

A: With a 60-day membership, you have unlimited access to all benefits of the Travel + Leisure Family Club. This includes access to the Family Concierge Service, all of our merchants, and access to our special travel savings on hotels, cruises, tours and car rentals.You will receive a membership package that details all your benefits.

Q: Can I start taking advantage of my free 60-day membership right away?

A: Yes, if you joined through the website, then you have already received a membership number. You can use this number to log on to our member site and take advantage of all our membership savings programs. If you joined through the mail and have not yet received your membership materials, please contact customer service at 1-800-552-7885. If your order has already been processed they will be able to retrieve your membership number.

Q: When will I receive my membership package?

A: You will receive a membership package in 4-6 weeks.

Q: What happens after one year?

A: After one year, your membership will automatically renew at the then current membership rate.

Q: How do I book travel and receive my specially negotiated rates?

A: Call 1-800-952-0150 (option 1) and speak with a Travel + Leisure Family Club travel counselor or go online and fill out a Customize Your Vacation form.

Q: Who do I call to use the Family Concierge Service?

A: Call 1-800-952-0150 (option 2). From there you will be connected to your very own personal concierge who will take care of your needs.

Q: How do I view a back issue of the Travel + Leisure Family Club members-only newsletter?

A: Members can view and download issues of our members-only newsletters from the membership materials section of the Rescources page. Click here to go to the membership materials page.